We certainly understand that occasionally you may need to return a product.  To start a return on an item purchased at Ovationriding.com, please review the below policy and follow the instructions provided. Return & Exchange Window:. We offer a 30-da

We certainly understand that occasionally you may need to return a product. &#xA0;To start a return on an item purchased at Ovationriding.com, please review the below policy and follow the instructions provided.&#xA0;Return &amp; Exchange Window:We offer a 30-day return window starting from the date of purchase to initiate a return or exchange of your product. After this period, we unfortunately cannot accept returns or exchanges. For products purchased from an authorized dealer, their return policy applies &#x2014; please contact them directly for more information.&#xA0;Return &amp;&#xA0;<strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: Verdana, Geneva, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Exchange Fees:Online exchange orders are free. &#xA0;For returns, when using our prepaid shipping label, $10.00 will be deducted from your refund. Return &amp; Exchange&#xA0;Policy:<ul style="list-style-type: disc;margin-left:undefined;"><li style="font-family: Verdana, Geneva, sans-serif; font-size: 12px;">Items must be in new condition, unworn, unaltered, and free of any damages caused by the customer.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 12px;">Items must be returned with Ovation tags still attached.</li><li style="font-family: Verdana, Geneva, sans-serif; font-size: 12px;">Items must be returned in their original packaging or a suitable equivalent to protect the product during transit.</li></ul>Refund Eligibility:Upon receipt of your return, will inspect all items to ensure they meet the above requirements. If your return is received without meeting these criteria, a refund may not be issued, and we will contact you to arrange reshipment or return of the item to you at your expense.&#xA0;Non-Refundable Items:Gift card purchases are non-refundable. Once a gift card is purchased, it cannot be returned or exchanged for cash or other products.

Our Returns & Exchange Policy

To initiate a return, please follow these steps:. To initiate an exchange, please follow these steps:. Preparing your item for return:

To initiate a return, please follow these steps:&#xA0;<ol style="list-style-type: decimal;margin-left:undefined;"><li style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">Visit our <a href="https://ovation.returnscenter.com/" rel="noopener noreferrer" target="_blank">Returns &amp; Exchange Center</a>&#xA0; within 30-days of your original purchase.</li><li style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">Our customer support team will provide you with a return authorization number (RA), prepaid shipping label and detailed instructions on how to proceed.&#xA0;<ul style="list-style-type: circle;"><li id="isPasted" style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">Unless the return is due to an error on our part, the customer is responsible for the ship back fee associated with our returns.&#xA0;</li><li id="isPasted" style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">The cost of $10 prepaid shipping label will be deducted from your total refund.</li></ul></li></ol>To initiate an exchange, please follow these steps:&#xA0;<ol style="list-style-type: decimal;margin-left:undefined;"><li style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">To exchange an item, visit our <a href="https://ovation.returnscenter.com/" rel="noopener noreferrer" target="_blank">Returns &amp; Exchange Center</a>&#xA0;within 30-days of your original purchase.</li><li style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">Simply follow the same steps outlined above and choose your replacement item after selecting the item you&#x2019;ll be sending back. If you do not choose a replacement items, our customer support team will contact you directly to complete your exchange.</li><li style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">Once your exchange is processed our customer support team will provide you with a return authorization number (RA), prepaid shipping label and detailed instructions on how to return your exchanged items.<ul style="list-style-type: circle;"><li style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">For product exchanges, the customer will not be charged a fee for the return shipping label.</li></ul></li></ol>Preparing your item for return:<ol style="list-style-type: decimal;margin-left:undefined;"><li style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">Please securely package the item with all original tags, packaging, and include the order and RA information in your package.</li><li style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">Ship the item back to the designated return address with the prepaid label provided by our customer support team. &#xA0;</li><li style="font-size: 12px; font-family: Verdana, Geneva, sans-serif;">Once we receive and inspect the returned item, we will process your refund less the $10 return fee in 3-5 business days. Refund will be in the form of the original payment method.</li></ol>

Our Returns & Exchange Process

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Returns & Exchanges

Our Returns & Exchange Policy

Our Returns & Exchange Process